Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you've carefully read product description before making a purchase.
With that said, we will refund a product that 1) is purchased and does not work as advertised (ie, it can't be installed due to a problem with the shortcodes, etc...) AND 2) cannot be installed and/or fixed by our 3 month installation support.
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to firstname.lastname@example.org. Of course, we strive to offer you the best service possible, and may make exceptions to this policy on a case-by-case basis (ex. if you purchased in error or purchased the wrong item).